Return Policy

At Broz Enterprises, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to make the return process simple and hassle-free.

Eligibility for Returns

  • Items must be returned within 30 days of receiving the product.
  • Products must be unused, in their original packaging, and in the same condition as delivered.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized cricket bats.
  • Items purchased on clearance or final sale.
  • Products that have been used, damaged, or altered after delivery.

How to Initiate a Return

  1. Contact Us:
    Email us at brozenterprises4@gmail.com or call us at +92 318 7684641 with your order details and reason for return.
  2. Receive Instructions:
    Once your return request is approved, we will provide instructions on how to send the product back to us.
  3. Ship the Product:
    Pack the product securely and ship it to the address provided. Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

Refund Process

  • After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–10 business days and credited to your original payment method.
  • Please note that shipping fees are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped. If you need an exchange, please contact us within 7 days of receiving your product.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery. Email us with photos of the damage, and we will arrange a replacement or refund as quickly as possible.

Contact Us

If you have any questions about our return policy or need assistance, please reach out:

Broz Enterprises
Email: brozenterprises4@gmail.com

Phone: +92 318 7684641

Thank you for choosing Broz Enterprises. We are committed to ensuring your satisfaction with every purchase.